How does the Student Help Desk provide assistance?
How do I find information about WebCT, Microsoft Office,
or other programs?
What software does the Student Help Desk support?
What hardware does the Student Help Desk support?
Does the Student Help Desk have a toll free number?
Is the Student Help Desk available 24-7?
Who staffs the Student Help Desk?
How does the Student Help Desk provide assistance?
The Student Help Desk answers students' technical questions, or "help requests," via phone and email. They record each student's help request in a searchable database to monitor pending help requests. They also record the answers to students' questions to keep the team aware of student technical issues and solutions.
How do I find information about WebCT, Microsoft Office, or other programs?
Please view our Resources page. You'll find information regarding WebCT, Microsoft Office, and other programs. Additionally, you can always contact the Student Help Desk or attend one of workshops.
What software does the Student Help Desk support?
The Student Help Desk provides assistance with various software applications, including WebCT, Microsoft Office, Pirates' Cove, Internet browsers, Windows and Mac OS, web development software, and virus protection programs.
What hardware does the Student Help Desk support?
The Student Help Desk mainly provides assistance with software questions. Student Technology Services does not assist students with non-AASU equipment. However, the Student Help Desk will provide general information or pointers if students have questions about hardware, usually directing students to an individual or entity that can assist them with their hardware questions.
Does the Student Help Desk have a toll-free phone number?
Yes, the Student Help Desk's toll-free phone number is 1-866-533-6353.
Is the Student Help Desk available 24-7?
No, the Student Help Desk is available six days a week for specified shifts. Please view their hours of operation. The Student Help Desk's hours are defined based on demand.
Who staffs the Student Help Desk?
A team of student employees staffs the Student Help Desk. They are all well-trained to provide assistance with WebCT, Microsoft Office, and other applications. The Student Technology Services Coordinators work closely with the Student Help Desk to ensure accurate and timely responses to students.